Frequently Asked Questions

How DO I GET TO YOUR STORE

Grab a Grab Taxi and come on out we are only 12 minutes from the city center. Grab taxis are Chiang Mai's Uber cabs they are fast comfortable and inexpensive. Average cost is 100 baht from the city center to Bare Bones Organics store - just download there App here https://www.grab.com and they will pick you up within a few minutes and bring you right to our door - easy pleasy :-)   If your feeling more adventurous and would rather walk, motorbike, bicycle or Tuk Tuk our GPS co-ordinates are 18.8195 , 98.9552  or give us a call on 0815955125 to arrange pick up or directions. See you soon! 

 

Orders

What forms of payment do you accept?

We can only accept payments via PayPal, but you don't have to have a PayPal account to buy, you can checkout via PayPal as a guest. PayPal supports all major credit cards.

SHIPPING

Where do you ship to?

We ship to pretty much every country in the world. If you don't see your country listed during the Checkout process, contact us and we'll help you out.

How much does shipping cost?

  • Registered Thai Air Post is FREE anywhere in the world. Delivery time is 1 - 3 weeks.
  • Deliveries within Thailand are FREE and will be shipped EMS Express Post and will take 2 - 3 days.
  • Fedex is 1000 Baht ($30) to ship your order to major destinations Worldwide. Delivery time is 5 - 7 days.

 IMPORTANT NOTE: Shipping Fedex to unusual out of the way destinations around the world may cost extra and if so we will contact you.

 

Will I be charged additional customs fees or import taxes?

Depending on where you live, you may be charged import taxes. But from our experience, import taxes are rarely charged when shipping with Thai Post.

*We used to offer FedEx, UPS, and DHL but these company would often charge our customer extra import taxes. This is why we've stopped using their services.*

Can I track my order?

Once your order has been shipped, you will receive an email with a Thai Post tracking number. Please wait at least 24hrs for the link to activate.

Returns & Exchanges

What is your return policy?

We want you to be satisfied with your Bare Bones Organics purchase. For hygiene reasons all body jewelry & earrings come in a sealed plastic bag and as long the seal is unbroken we can take it back within 14 days.

Please note that original shipping charges are non-refundable.

Of course, if we made a mistake or the item arrived defective then please contact us and we’ll make things right.

To return an or exchange an item, please follow the steps below:

  1. Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (we cannot guarantee all items and sizes will be in stock for exchanges.)
  2. Mail your return to:
    Bare Bones Organics
    Attn: Returns/Exchanges
    191/7 M.1 Mae Khua Mung Soi 4,
    Chang Kian Rd. T. Chang Phuak,
    Chiang Mai, 50300
    Thailand
  3. Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.

    Other Questions?

    Still have other questions?

    For additional information about Bare Bones Organics or our products, send us an email at sales@barebonesorganics.com.