Frequently Asked Questions
How DO I GET TO YOUR STORE
Grab a Grab Taxi and come on out we are only 12 minutes from the city center. Grab taxis are Chiang Mai's Uber cabs they are fast comfortable and inexpensive. Average cost is 100 baht from the city center to Bare Bones Organics store - just download there App here https://www.grab.com and they will pick you up within a few minutes and bring you right to our door - easy pleasy :-) If your feeling more adventurous and would rather walk, motorbike, bicycle or Tuk Tuk our GPS co-ordinates are 18.8195 , 98.9552 or give us a call on 0815955125 to arrange pick up or directions. See you soon!
What forms of payment do you accept?
We can only accept payments via PayPal, but you don't have to have a PayPal account to buy, you can checkout via PayPal as a guest. PayPal supports all major credit cards.
WHERE DO YOU SHIP TO?
We ship to pretty much every country in the world. If you don't see your country listed during the Checkout process, contact us and we'll help you out.
How much does shipping cost?
- Registered Thai Air Post is FREE to ship your order Worldwide. Delivery time is 1 - 3 weeks.
- Deliveries within Thailand are FREE and will be shipped EMS Express Post and will take 2 - 3 days.
- DHL is $29.99 to ship your order to major destinations Worldwide (Addresses outside major city areas may be subjected to additional delivery cost. If so, we will notify you via email). Delivery time is 4 - 7 days (DHL can deliver to all countries at present).
*Jewelry normally ships within 1-2 business days unless your particular size is temporarily out of stock at time of ordering in which case our artisans make them for you right away in our workshop here in Chiang Mai. Time to produce is 5 business days.*
Will I be charged additional customs fees or import taxes?
Depending on where you live, you may be charged import taxes. But from our experience, import taxes are rarely charged when shipping with Thai Post.
*Conversely when shipping with FedEx, UPS or DHL we have found through experience that they often charge some import tax on delivery*
Can I track my order?
Once your order has been shipped, you will receive an email with a Thai Post tracking number. Please wait at least 24hrs for the link to activate.
Returns & Exchanges
What is your return policy?
We want you to be satisfied with your Bare Bones Organics purchase. For hygiene reasons all body jewelry & earrings come in a sealed plastic bag and as long the seal is unbroken we can take it back within 14 days.
Please note that original shipping charges are non-refundable.
Of course, if we made a mistake or the item arrived defective then please contact us and we’ll make things right.
To return an or exchange an item, please follow the steps below:
- Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (we cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to:
Bare Bones Organics
191/7 M.1 Mae Khua Mung Soi 4,
Chang Kian Rd. T. Chang Phuak,
Chiang Mai, 50300
- Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
Still have other questions?
For additional information about Bare Bones Organics or our products, send us an email at firstname.lastname@example.org.